Citi has been the most generous credit card issuer when it comes to retention offers, with it being possible to get multiple offers for the same card in the same year. Some of the offers have been amazing as well with up to 50,000 in bonus points. It looks like that is set to change, when you call Citi on the front page they can see how often you’ve called and the agents you spoke to. Reader Jack said a rep he called was also able to read out all the retention offers he had received.
[Read: Retention Bonus Rules & Tips For Each Card Issuer – Get More Than One Bonus Each Year]
@Drofcredit talked to a rep today and they can see in the system (front page) how many times you called & what types of agents you spoke to
— Amol (@PointsToPointB) January 12, 2016
I assume the reason that Citi have made this IT change is so that representatives don’t offer people as many/as lucrative retention bonuses when they are doing it on a frequent basis. It’s also important to remember that they made changes to their automated system as well. I can’t say I’m surprised, some of the offers they were handing out were absurd but it’s another loss in an already shaky start to 2016.
No comments have been published yet.